Terms of Use & Refund Policy

1. The Programme

StageZi is a 30-day English language and communication programme delivered via pre-recorded video lessons. The programme consists of 100 bite-sized lessons (1–12 minutes each) across three parallel modules: Mastering Sentence Structure, From Fine to Fluent, and Hacking English Vocab.

Lessons are unlocked progressively: you must complete the activities for each day before the next day's content becomes available. This structure is designed to build consistent momentum and maximise learning outcomes.

2. Access & Enrolment

• Upon successful payment, you will receive access credentials via email.
• Access is granted for 2 months (60 days) from the date of enrolment.
• Access is personal and non-transferable. Sharing login credentials is not permitted.
• An extension to the 2-month access period is available upon payment of the applicable extension fee.
• StageZi reserves the right to suspend access in cases of suspected misuse or breach of these terms.

3. Intellectual Property

All content within the StageZi programme — including but not limited to videos, lesson materials, scripts, exercises, frameworks, vocabulary systems, programme structure, and branding — is the exclusive intellectual property of StageZi One International, protected under applicable copyright, trademark, and intellectual property laws.

Strictly prohibited conduct includes:

• Copying, reproducing, downloading, or storing any programme content in any format
• Recording any video lesson, audio, or screen content by any means
• Distributing, sharing, uploading, or streaming any programme content on any platform (including social media, messaging apps, or file-sharing services)
• Reselling, sublicensing, or providing access to any third party
• Creating derivative works, adaptations, translations, or summaries based on programme content
• Using programme content or methods to create a competing product or service

Consequences of Infringement: Unauthorised use, reproduction, or distribution of StageZi content constitutes a serious breach of these Terms and may amount to criminal conduct under applicable cybercrime, copyright, and intellectual property legislation — including but not limited to the Information Technology Act, 2000 (India), the Copyright Act, 1968 (Australia), and equivalent international laws. StageZi One International reserves the right to pursue all available civil and criminal remedies, including injunctions, claims for damages (including statutory and punitive damages), account of profits, and recovery of legal costs. We actively monitor for unauthorised use and will take immediate legal action where infringement is detected.

4. User Conduct

By enrolling in the StageZi programme, you agree to the following conditions. Breach of any of these constitutes a material breach of these Terms and may result in immediate access termination and legal action:

• Personal use only: You may access the programme solely for your own personal learning. Access may not be shared with, transferred to, or used by any other individual.
• No recording: You must not record, screenshot, screengrab, or capture any lesson content — in part or in full — by any means, including screen recorders, third-party software, or physical devices.
• No distribution: You must not share, forward, upload, or distribute any programme content to any person or platform under any circumstances.
• No commercial exploitation: You must not use programme content, methods, or frameworks for any commercial purpose, including creating or marketing a competing product or service.
• Accurate information: You must provide truthful and accurate information during enrolment and in all communications with StageZi.
• Respectful engagement: You must engage with all support channels courteously and in good faith.
• Compliance with laws: You must not use the programme or your access credentials in any manner that violates applicable laws, including cybercrime and data protection legislation.

StageZi One International reserves the right to immediately suspend or terminate access — without refund — where any breach of these conduct obligations is identified or reasonably suspected. We also reserve the right to pursue civil and criminal remedies without prior notice.

5. Refund Policy

However, StageZi One International is committed to upholding the consumer protection laws applicable in your country of residence. Where local law provides a statutory right to a refund or cooling-off period, those rights are not excluded or limited by this policy.

Specifically:

• Australia: Consumers may have rights under the Australian Consumer Law (ACL), including remedies for major failures. Where the programme fails to meet a consumer guarantee under the ACL, you are entitled to a remedy.
• India: Consumers may have rights under the Consumer Protection Act, 2019.
• European Union: EU consumers generally have a 14-day right of withdrawal for digital content, which may be waived upon commencement of access.
• Other jurisdictions: Your applicable local consumer protection laws will apply.

To request a refund under a statutory entitlement, contact us at support@stagezi.com with your order details and the grounds for your request. We will respond within 5 business days.

6. Payment

Payments are processed through a secure, internationally trusted payment gateway. Pricing is displayed at checkout in your local currency. All payments are one-time fees — there are no recurring charges unless you explicitly purchase an access extension.

For payment disputes or chargebacks, please contact us first at support@stagezi.com or via WhatsApp before initiating a dispute with your bank or payment provider.

7. Support

Support is available via WhatsApp and email. Support is provided in English. Response times are typically within 1 business day. Support covers programme content questions, technical access issues, and general queries.

8. Certificates

A StageZi One International completion certificate is issued upon successful completion of the programme. The certificate confirms participation and completion — it does not constitute a formal academic qualification.

9. Limitation of Liability

StageZi One International provides the programme in good faith and with genuine care for learner outcomes. However, individual results will vary depending on prior knowledge, effort, consistency, and other personal factors. We do not guarantee specific outcomes such as employment, exam scores, or measurable fluency benchmarks.

To the maximum extent permitted by law, our liability is limited to the amount paid for the programme.

10. Governing Law

These terms are governed by the laws of [Your Jurisdiction — update before publishing]. Disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction, without prejudice to any mandatory consumer rights you may have in your country of residence.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the programme after changes constitutes acceptance of the updated Terms. Material changes will be communicated by email where possible.

12. Contact

For any questions regarding these Terms:
Email: support@stagezi.com
WhatsApp: +91 99999 99999
StageZi One International